Kelly floating pearl necklace (MADE TO ORDER)

Yes, all our designs use freshwater pearls that have been hand harvested.

Yes, all our pieces are made with either 14k or 18k solid gold which are certified and stamped.

Solid gold jewellery is much more durable than gold-plated jewellery,
and lasts years in comparison. It is also naturally hypoallergenic which means it is very
unlikely to cause any kind of reaction on your skin.

Yes, most of our designs are customisable. Simple contact us with your request.
Please note, this usually takes between 4-6 weeks.

We ship internationally. Delivery fees are calculated at checkout, based on your location.

Signup to our mailing list to receive free shipping on your first order.

If an order is urgent, please e-mail info@lagrottacollective.com to see if the shipping expectations can be met.

For more informational on our shipping, please visit our FAQ

Our customers are entitled to a full refund within 14 days as long as the jewellery is not damaged, and in its original condition and packaging. We do not accept refund or exchanges of earrings due to hygiene reasons, and we do not accept refunds for any items purchased during a sale.

For our UK customers, we offer returns and exchanges via Collect+. The cost of the return will be deducted from your refund once we receive the item.

For our International customers, La Grotta Collective is not responsible for the shipping costs of your return or exchange item/s.

For more informational on our returns policy, please visit our FAQ

To keep solid gold in top condition, rinse it carefully in warm soapy water and dry by wiping gently with a soft cloth.

Pearls should be put on after you have applied your perfumes or body lotions and should be wiped with a soft cloth after every wear.

To ensure your diamonds always sparkle, we recommend having them professionally
cleaned every six months.

You can shower in all our La Grotta Co pieces so long as you use mild soap. The only exception is pieces made with silk thread, like our Cara mini pearl choker. Water droplets weaken the thread and could cause damage, so we don’t recommend wearing these designs in the shower.

We don’t recommend wearing our jewellery when swimming in a pool or the sea, as the salt and chlorine can damage both solid gold and pearls.

All La Grotta Co jewellery is covered by our complimentary two-year guarantee. We will repair or replace any pieces bought within this period free of charge. This does not include jewellery damaged by general wear and tear, any altered jewellery or any lost gems.

If your jewellery is damaged, please contact us with a photo of the issue and your order number.