Packaging for Gifting
Jewellery boxes in case you lose yours or need an extra one for gifting.
Please contact firstname.lastname@example.org if you have any questions about our the sizing of our jewellery boxes.
All La Grotta Co jewellery is covered by our complimentary two-year guarantee. We will repair or replace any pieces bought within this period free of charge.
For details on our 2-year guarantee, please visit our FAQ
Packaging for Gifting
Are your pearls real?
Yes, all our designs use freshwater pearls that have been hand harvested.
Do you use solid gold?
Yes, all our pieces are made with either 14k or 18k solid gold which are certified and stamped.
What's the difference between solid gold and gold-plated jewellery?
Solid gold jewellery is much more durable than gold-plated jewellery,
and lasts years in comparison. It is also naturally hypoallergenic which means it is very unlikely to cause any kind of reaction on your skin.
Can I get one of your pieces in a different colour/length?
Yes, most of our designs are customisable. Simple contact us with your request. Please note, this usually takes between 4-6 weeks.
Shipping and Return
We dispatch orders Monday - Friday (excluding public holidays). Orders placed before 12pm BST for items in stock will be dispatched the same day.
If your item is a pre-order or made-to-order, please check the product description for the estimated dispatch date.
Once your item has been dispatched the estimated shipping timings are as follows*:
UK Express: 1-2 working days
UK Standard: 3-5 working days
Europe Express: 2-3 working days
Europe Standard: 5-7working days
US Express: 2-3 working days
US Standard: 5-7working days
Rest of World: 5-10 workings days
Our customers are entitled to a full refund within 14 days as long as the jewellery is not damaged, and in its original condition and packaging. We do not accept refund or exchanges of earrings due to hygiene reasons, and we do not accept refunds for any items purchased during a sale.
For our UK customers, we offer returns and exchanges via Collect+. The cost of the return will be deducted from your refund once we receive the item.
For our International customers, La Grotta Collective is not responsible for the shipping costs of your return or exchange item/s.
For more informational on our returns policy, please visit our FAQ
How do I look after my La Grotta jewellery?
To keep solid gold in top condition, rinse it carefully in warm soapy water and dry by wiping gently with a soft cloth.
Pearls should be put on after you have applied your perfumes or body lotions and should be wiped with a soft cloth after every wear.
To ensure your diamonds always sparkle, we recommend having them professionally
cleaned every six months.
Can I shower/swim in my pearls?
You can shower in all our La Grotta Co pieces so long as you use mild soap. The only exception is pieces made with silk thread, like our Cara mini pearl choker. Water droplets weaken the thread and could cause damage, so we don’t recommend wearing these designs in the shower.
We don’t recommend wearing our jewellery when swimming in a pool or the sea, as the salt and chlorine can damage both solid gold and pearls.
What happens if my jewellery breaks?
All La Grotta Co jewellery is covered by our complimentary two-year guarantee. We will repair or replace any pieces bought within this period free of charge. This does not include jewellery damaged by general wear and tear, any altered jewellery or any lost gems.
If your jewellery is damaged, please contact us with a photo of the issue and your order number.
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Why invest in solid gold jewellery?
We only use 14k and 18k solid gold in our designs because we believe jewellery should last a lifetime.
Solid gold will never tarnish or fade and is hypoallergenic so you can wear our pieces without worry.
Our ethical supply chain
All of our pearls are sustainably hand-cultured from small, family-run farms in China. We work directly with these local artisans because they have extensive knowledge, decades of expertise and always help us to find the most exquisite pearls. Our founder Alexandra has visited every farm and knows each of the owners personally. All La Grotta pearls are hand-chosen for their unique beauty and can be easily traced to their place to origin.